FAQ & Site Info
Terms of Service--- PAYMENT INFO & POLICY ---
- PayPal is the only accepted payment method.
- We will only ship to the address provided by PayPal.
- Please note that it may take up to 24 hours before the PayPal payment is confirmed.
--- If you are using a checking or savings account as your funding option through PayPal, it will take additional 3-4 business days before the payment is completed and for your order to be processed. Until then, the status of your order will be pending.
--- Will usually ship within 3 business days of receiving cleared payment.
--- SHIPPING INFO ---
-- Well packed!
** We promise to handle and pack your items very carefully and take every precaution possible to ensure its safety.
- We use hard box , cardboard and Bubble packs to avoid damage.
--- SHIPPING METHOD ---
*** "Most" of our products are shipped via Economy - SAL (surface air lifted) No Tracking By Default Unless Stated On The Listing.
This is the cheapest shipping service with a waiting time of 2-4 weeks on most countries. Please note that in some cases, it may take longer due to the handling system of the destination country.
***Please Note: SAL & AIRMAIL services are sent as "Small Packet" which is Up to 2kg(maximum) and measures Up to 90cm.
If you order multiple sets or multiple items and weight exceeded to 2kg or 90cm, we will have to send your package in two or three boxes.
*But if you want to combine all in one box, please upgrade to EMS (Expedited) shipping. Contact us for the invoice for the upgraded shipping. Thank you.
★ If you want to receive your package asap, You can upgrade to Expedited - EMS(about 4-7days) or Airmail(about 8-10days).
*We can only set one shipping service here at ecrater, so you may need to contact us if you need to use faster shipping methods. Please contact us for the prices for your country. Sorry for the inconvenience.
DETAILS for EMS and STANDARD AIRMAIL:
- Japan EMS(express mail service) delivered for approximately 3-7 days (depends on the final destination) with tracking number and insurance. FAST & SAFE!!!
- Standard Airmail (Small Packet of Up To 2kg(maximum) and measures Up To 90cm)
--- Fees are relatively high since posts will be sent by air. Delivery will be made approximately 8-10 days.
(In some cases, it may take longer due to the handling system of the destination country)
--- SHIPPING COSTS ---
※We're giving the exact shipping price accurately as much as possible,but since eCrater's shipping method is Weight Based, shipping costs for multiple order may be overcharged ----> In this case, we will give you a Refund if the price is over than the expected.You will receive an email from us as soon as the package is sent. We will include in the mail the information for a refund for the overcharged shipping price.
--- TRACKING NUMBER ---
※No Tracking By Default Unless Stated On The Listing.
※For orders shipped with a tracking (Registered Mail), you will receive your tracking number by e-mail after your order is shipped.
※As a registered mail, you have to acknowledge receipt of the package. If you are absent when the postman is delivering your order, they will leave you a note that you can pick it up within a specific time (usually 7 days) at the post office. Please pick up the package by the stated date, if not, it will be returned to the sender.
※If you don’t need a tracking number then we ask kindly to wait patiently for your item to arrive. Sometimes it might take longer than expected.
***Please NOTE: The following Countries Cannot include Tracking number via SAL service:
*Australia, *Denmark, *Germany, *Norway, *Hungary, *Finland, *Poland and *Greenland
*If you are from one of the countries listed above, your only option to have a tracking number on your package is by choosing AIRMAIL or EMS (express mail service). Please contact us first before paying.
- Except for a significantly "Not as Described" item ,
We won't accept any kind of return. ANY SALE IS FINAL, NO RETURN, NO REFUND.
- No Returns for FOODS and Inner wear
Thank you for your understanding.
---INTERNATIONAL BUYER-NOTES on IMPORT TAXES AND CHARGES---
---We do not mark merchandise values below value or mark items as “gifts”,
- US and International government regulations prohibit such behavior.
---Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
---Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
---These charges are normally collected by the delivering freight (shipping) company or
when you pick the item up – do not confuse them for additional shipping charges.
--- OTHER NOTES ---
--- We shall do our best to provide timely and helpful customer support to all interested buyers. If you find problems with our service, please email us and we will try to resolve any problem immediately.
--- We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will contact you with these details. In the event that we decline your order, we will give you a full refund if we have already taken payment for the products or services.
--- We reserve the rights to modify our shipping and handling, other terms and conditions without prior notice.